It is all about Streamlining Data Integrations and Reporting

Andy Dulka, Chief Information Officer at Restaurant Technologies

As the Chief Information Officer at Restaurant Technologies, Andy Dulka’s day-to-day responsibilities are a bit like being a Swiss army knife. He works closely with other executives and department heads to identify technology solutions that will help the business run more smoothly, efficiently, and securely.

This involves keeping an eye on emerging trends and technologies, as well as managing Restaurant Technologies’ IT team to ensure that they have the resources and support they need to keep everything running like clockwork. Whether it's optimizing its infrastructure, streamlining processes, or improving customer-facing systems, Dulka is always looking for ways to leverage technology to drive business growth and success.

Following is the conversation that we had with Andy Dulka.

What are some of the biggest technology challenges facing Restaurant Technologies, and how are you working to address them?

At Restaurant Technologies, one of our biggest technology challenges is making sense of all the data that comes our way - it's like trying to find a needle in a haystack, only the haystack is made of ones and zeroes. 

We're constantly working to improve our data management practices, from ensuring data quality and consistency, to streamlining data integrations and reporting. We're also investing in advanced data analytics tools to help us extract meaningful insights and make data-driven decisions that drive business growth.

Another challenge we face is keeping up with the fast-paced nature of technology. Just when we think we've got everything figured out, a new technology trend or innovation comes along and shakes things up. That's why we're always learning and adapting, staying on top of emerging trends and technologies, and embracing new ideas and approaches that can help us stay ahead of the curve including how to do this safely and securely.

“Technology is constantly changing, and it takes a lot of hard work, dedication, and adaptability to stay on top of it all. But don't worry—it's also incredibly rewarding, with endless opportunities for creativity, innovation, and problem-solving.”

How do you ensure the security and integrity of customer data and information, and what measures do you take to protect against cyber threats?

When it comes to customer data and information, security is an always-on concern. We take a multi-layered approach to cybersecurity, with everything from firewalls and intrusion detection systems, to regular security assessments and employee training on security best practices. We also work closely with auditors and outside parties to ensure that our systems and processes meet or exceed industry standards and regulations. This helps us maintain the trust of our customers and partners, and keeps our data safe and secure from cyber threats.

Being security-conscious isn't just about having the right tools and processes in place. It's also about fostering a culture of security awareness and accountability throughout the organization. We encourage our employees to be vigilant, report any suspicious activity, and practice good cyber hygiene at all times. After all, cybersecurity is everyone's responsibility.

What advice would you give to someone who is interested in pursuing a career in information technology development, and what skills or experience do you think are most important for success in this field?

If you're interested in pursuing a career in information technology development, my advice is simple: be ready for a wild ride. Technology is constantly changing, and it takes a lot of hard work, dedication, and adaptability to stay on top of it all. But don't worry—it's also incredibly rewarding, with endless opportunities for creativity, innovation, and problem-solving.

One of the most important skills for success in this field is the ability to learn quickly and continuously. You'll need to keep up with the latest trends, tools, and techniques, and be willing to learn new things on the fly. Communication and teamwork are also essential, as you'll be working closely with a variety of stakeholders and collaborators to deliver solutions that meet business needs. And above all, don't be afraid to take risks and think outside the box - some of the best tech solutions come from unexpected places. So buckle up, tighten your laces, and get ready for an exciting journey!